Your privacy is very important to us and we will never give your personal details to any third party, other than in the fulfilment of a contract, for example an Insurer who is underwriting your insurance policy that you have purchased, or where we are required to do so by law.
We only ever ask questions that are required to complete the sale of your policy that you are purchasing. We will always ask the minimum number of questions possible to provide you with a quote. All such information is held on secure servers, and we treat all your information as confidential. We do not store credit card or bank details in our databases.
To provide you with a choice of payment methods, we have partnered with third-party reputable banking and distribution organisations, such as SmartPay, to handle our credit and debit card transactions. They are passed information during the sales process needed to verify and authorise your payment. All such organisations are regulated and compliant with regards to the Data Protection Act 1998.
Questor Insurance will contact you from time to time in relation to any insurance contracts that you have purchased from us, for example relating to a change or perhaps at renewal.
We are registered with The Information Commissioner’s Office as required under the Data Protection Act 1998.
Our Customer Contact Promise
We do not contact customers after they have obtained a quote to encourage a later purchase, nor do we telephone our customers canvassing for new business.
We however do want our customers to be the first to know about special offers and promotions, relevant news features and other such matters which we think could be relevant for recently purchased policies and future purchases. We do this in a variety of ways including, email, post, telephone and SMS, but only if you would like us to.
It is your choice as to what and how you receive such information. Within your ‘My Questor’ account you can change your ‘marketing’ preferences at any time. But please do remember that if you turn something off, we cannot contact you via that method until you turn it back on. This means that if you have opted out of marketing communications we cannot contact you with special offers, news or other relevant information.
If your contact details change, remember to let us know and update your details to make sure you continue receive communications from us.
We pride ourselves on meeting and exceeding customer expectations. One method we use to allow us to monitor how we are doing is an after purchase review, you will receive an email from TrustPilot asking for your feedback on our product and service. We would very much appreciate you taking the time to complete this, assisting us to measure our performance and strive for perfection.
Questor Insurance use remarketing services to advertise on third party websites to web users who have previously visited the Questor Insurance website. These adverts can be seen by all visitors to our website, not just visitors who purchased.
Our customers are at the heart of everything we do at Questor Insurance and this includes making our website as efficient and easy to use as possible. We achieve this by making use of the Cookies that are added to your browser when you visit our website. Accepting these cookies is a condition of using the Questor Insurance website, therefore if you prevent these Cookies we cannot guarantee your security or predict how our website will perform during your visit.
The types of Cookies we use are explained below:
These enable you to carry out some essential functions on our website, such as maintaining login details for the session or a transaction. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session.
These help us by providing information about how users interact on our website. This include the use of a third-party cookie provided by Google, no personal details are stored in these cookies.
You can find out more about cookies at www.allaboutcookies.org. This website will you give details on how to delete cookies from your computer, if you need to do this on your mobile phone, please refer to the handset manual.