Our Values and how we Operate

Questor Insurance is a trading brand of Riverside Underwriting Limited (RUL) and has been in operation since 4th August 2007. That is 6,142 days of continuous trading. RUL sells and manages insurance policies that we design with our insurer partners and which are suited to being sold online.

RUL is regulated by the Financial Conduct Authority (firm reference 466942) and their customers are protected by the Financial Services Compensation Scheme.

RUL is a customer centric business which is reflected in their outstanding TrustPilot Scores for sales and claim handling. An inhouse call centre, easy to use web applications, continuous reviews of insurance products, complaints and claim performance ensures that customers receive market leading and sustainable service.

Communication is key, and they value the importance of two-way communication. RUL appreciates that customers lead busy lives and that they may have differing preferences of how they communicate. The Questor web site is a platform with different ways to communicate and to accommodate these needs, these include telephone, email, and live chat. Whichever method a customer chooses, they will find that RUL staff are ready to go the extra mile to assist.

Questor Insurance website currently offers insurance in three product classes: -

  • Vehicle Hire Excess (Car, Van, Motorhome, Mininbus)
  • Travel Insurance
  • Motor Excess

Read more about the RUL journey.