Our Values and how we Operate
Questor Insurance is a trading brand of Riverside Underwriting Limited (RUL) and has been in operation since 4th August 2007. That is 6,089 days of continuous trading. We sell and manages insurance policies that we design with our insurer partners and which are suited to being sold online.
RUL is regulated by the Financial Conduct Authority (firm reference 466942) and their customers are protected by the Financial Services Compensation Scheme.
Customers are at the centre of everything that we do and which is reflected in our outstanding TrustPilot Scores for sales and claim handling. An inhouse call centre, easy to use web applications, continuous reviews of our insurance products, complaints and claim performance ensures that our customers receive market leading service.
Communication is key, and we value the importance of two-way communication. We appreciate that our customers lead busy lives and that they may have differing preferences of how they communicate. We have developed a platform of different ways to communication to accommodate these needs, these include telephone, email, and live chat. Whichever method a customer chooses, they will find that our staff are ready to go the extra mile to assist.
Questor Insurance currently offers insurance in three product classes: -
- Vehicle Hire Excess (Car, Van, Motorhome, Mininbus)
- Travel Insurance
- Motor Excess