Help & Contact
Whether you have a simple query, would like to solve a problem, or just want to provide feedback, you’ll find many ways to contact us. Whether you contact us by telephone, email, live text chat or social media, we will help you resolve any queries quickly and efficiently, allowing you to get back to more important things — like booking your next trip!
How to Contact Us
Opening Hours: Mon - Fri 9AM - 5PM
*Please allow up to 2 working days for a response regarding an enquiry.
Thank a member of the team
We pride ourselves on providing our clients with great customer service. If you have received exceptional service and would like to say thank you, all you have to do is tell us about your experience using the email link below and we'll do the rest.
If your experience with us did not meet your expectations, our Customer Resolution team would like to hear from you too. Please email firstname.lastname@example.org and we will come back to you by next working day.
The Customer Resolution Team are also available by phone 0333 323 0093. Monday to Friday, 9am to 5pm.
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at the following address: http://ec.europa.eu/consumers/odr/
How to Find Us
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What We Do
If you cannot find what you are looking for please callOur operators are available, please contact our UK call centre for assistance
(Calls to 03 numbers cost the same as calls to numbers starting 01 or 02)