Many Brits turn to car hire when on holiday as it offers a flexible means of exploring their chosen destination. But their experiences can differ wildly, depending on the companies they use.
That’s according to new research from consumer group Which? Travel, which surveyed thousands of Brits to find out about their car hire experiences overseas.
Of the issues highlighted by holidaymakers across the survey, the most prevalent related to poor customer service, being hit by unexpected charges and to vehicles being in bad condition.
Two budget firms, both owned by Europcar, fared particularly badly in the survey, with customers urging others to avoid their services.
Nearly half of all customers who used Interrent reported an issue with their rental, while the figure was also high for Goldcar, where 42% said they had problems.
However, a number of car rental companies performed significantly better than others, with less than one in ten customers reporting issues when hiring with Cicar and Auto Reisen – two firms that operate regionally on the Canary Islands.
Around 80% of customers renting via Sixt, Alamo and Enterprise had stress-free rental experiences, while close to three quarters of customers using Hertz, Avis and Centauro were also happy with the service provided.
Which? Travel has said it is looking to clamp down on poor practice by car hire companies and has told holidaymakers to watch out for hard-sell tactics and unexpected charges.
The watchdog reports says there is also evidence of rental companies using bullying tactics to force drivers into buying insurance, even though the required cover can be purchased for considerably less elsewhere.
Car hire excess insurance protects against the excess that a driver would need to pay should the car be damaged or stolen, and it can be purchased as an add-on to a regular policy via a third-party insurer.
Such a policy provides peace of mind for the duration of a trip and often costs significantly less than you may think.
One thing to note is that the excess does still need to be paid in the event of a claim, but a driver can then claim back that finance via their car hire excess insurance policy.
Date Created: 29/07/2019