With the continually evolving situation we want you to know that we continue to offer our Unexpectedly Personal Service through our Call Centre and from our Claims Team.
Our telephone and email services are open Monday to Friday 9:00am to 5:00pm and of course you can purchase online 24hrs a day. If you have any queries, please do not hesitate to get in touch.
Thousands of us hire vehicles every year when we jet off on holiday or travel for business, yet new research reveals that drivers are not as clued up as they could be.
A lack of awareness over how the car hire industry works could result in you paying more than you need to, or being unnecessarily stressed about your journey.
Now a survey from Enjoy Car Hire has discovered what driver’s really think, and should help you to avoid being left red-faced if something goes wrong.
So if you’ve wondered what will happen if your flight gets delayed, or why a hire company might charge you, here are a few answers.
You’ll get the car you book
Not necessarily. Most companies will do their upmost to ensure you get what you ask for, but it isn’t always possible. So while you may book a certain type of vehicle, there is no guarantee that it will be a specific model.
It’s important to note that you won’t get a smaller car than the one you’ve paid for, even if what you ordered is unavailable.
You can pick up a car the next day if you’re delayed
Highly unlikely. Most hire firms, especially those at airports, can watch to see if flights are delayed and can hold the car for you. However, if you’re delayed beyond four hours you may find that the vehicle has been hired to someone else.
The best option is to notify the car hire company as soon as you’re aware of any delays as this should increase the likelihood of the firm being able to find an alternative vehicle if necessary.
You’ll always be charged for a full day
A day’s use accounts for 24 hours from the point at which you pick up your hire car. However, many drivers believe you’ll have to pay extra, especially if you pick the car up late at night.
Therefore, if you pick up a vehicle at 22:00, you’ll have until that time the next day to return it.
You’ll always be asked to pay for damage
With thousands of vehicles being hired out on a daily basis, the number of damage claims remains relatively low.
So although you may hear many stories of drivers being scammed, very few are actually required to pay – of course, if you are unfortunate enough to be in an accident, you would still need to cover the damage.
Additional protection in the form of car hire excess insurance can provide cover against the excess you would need to pay should your hire vehicle be damaged or stolen. Get a quote today to see how little the added cover may cost.
You can hire using a debit card
One of the other main outcomes from the research was the surprising number of drivers who believed they could use a debit card to hold the deposit for the hire.
However, given the way the credit system works, the majority of companies will not accept debit cards for this, as it would mean they need to withdraw funds and then refund when the car is returned.
Date Created: 27/04/2018