Four British airports feature among the top eight ‘happiest’ in the world, based on feedback provided by passengers.
The survey was compiled by HappyOrNot, who put a customer review service at 160 airports in 36 countries so travellers could rate their experiences when passing through.
More than 158 million pieces of data were collected between November 2016 and 2017 to determine customer experience when passing through security and baggage reclaim.
Exeter airport was ranked as the happiest, recording an average rating of 88.66%, compared to an average of 76.52% across the board.
The airport sees the review platform as the best way to evaluate passenger’s experience as they pass through the airport.
“We know that the procedures at an airport can be stressful, but our staff do their best to ease the journey for the travellers and this shows in the consistently high positive ratings,” said Exeter Airport’s Managing Director, Matt Roach.
Named in joint second was Cork Airport in the Republic of Ireland, which recorded a happiness rating of 88.45% to tie with Leonardo Da Vinci–Fiumicino Airport, Italy.
The only US airport to make the top ten is Dallas Fort Worth International Airport, with an 87.35% rating.
Named in fifth, sixth and seventh respectively, was Newcastle International Airport, London Southend Airport and Cardiff Airport, which all scored higher than 86%.
Keflavik International Airport in Iceland took eighth spot, and it continues to offer a top quality traveller experience, despite handling more passengers as the country’s popularity as a tourist destination grows.
Ville Levaniemi, HappyOrNot Founder and Executive VP, added: “Our analysis presents a unique opportunity to celebrate those places that make the air travel experience pleasurable, based on an enormous amount of data rather than just anecdotal evidence.”
If you’re thinking of travelling abroad next year, be sure to organise your worldwide travel insurance in advance
Date Created: 18/12/2017