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FaceTime, Skype, Tango: Cosmos shakes up its rep contact methods

Communicating face to face is fast being replaced with virtual communication, with many turning to the latest range of apps and video calling services to get in touch with their nearest and dearest.

Now one tour operator is joining the mobile communication revolution, enabling travellers to get in touch with their holiday reps in a number of non-traditional ways. Cosmos has announced that it is enhancing its Cosmos Concierge service, following customer research, to enable customers to contact their overseas team 24 hours a day using whichever method is best for their needs..

As well as being able to contact the team via email and phone, customers can also connect with Cosmos Concierge team members via FaceTime, Skype, Tango or social media. The service, which has been made possible through the use of latest tablet technology, is available to holidaymakers from the time of booking until they return home from their break abroad.

Commenting on the service, Phil Boggon, Cosmos' managing director, said: "More than 20% of customers have been using the existing Cosmos Concierge service since it was launched in summer 2013 and we expect that figure to rise sharply this summer with the introduction of our enhanced customer offering." The firm has also announced that it is re-introducing airport reps at a number of resort airports to help smooth the transition for holidaymakers in arrivals.

Travellers increasingly heading online to book and research holidays Successive studies have shown that holidaymakers are increasingly heading online to book and research holidays, and even to relay details of their travels.

Research from ABTA showed that just under half (49%) of UK consumers buy a holiday abroad online, while a study conducted by Facebook revealed that 42% of stories on users’ timelines related to their intrepid adventures around the world. If you are heading off abroad on holiday this summer, it is important to organise travel insurance in advance.

Date Created: 06 June 2014

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