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Some travel companies are still charging sky-high card fees, Which? Finds

A number of travel companies are still subjecting holidaymakers to sky-high credit card fees, despite a ban on the practice being put in place in April of this year.

The findings come as part of a report by consumer champion Which? and revealed that a number of travel operators are imposing charges that are higher than the cost of processing a payment – a figure which is estimated to stand at no more than 2% for credit cards.

Among the worst offenders was online travel agency eDreams with some stumping up a fee of more than 18% for credit card and debit card payments, while credit card charges at Vueling, Monarch, Jet2 and Germanwings and easyBus were deemed to be “over the odds” at between 2.5% and 3.5%.

Other companies found to be charging over the 2% estimate for credit card transactions were Thomson, easyJet and mytrainticket and First Choice. However, these companies have now agreed to lower their charges to 2%, a move which was praised by Which?

Commenting on the findings, Richard Lloyd of Which? said:“It’s disappointing that six months after the Government banned rip-off surcharges, consumers are still being hit with high fees simply for paying with a card“. “While some companies have reduced their surcharges, there should be a crackdown on rogue companies who continue to flout the ban. We’ll be passing on our findings to Trading Standards and asking them to enforce the rules.”

Hitting back at the report findings in the Mail, Sir Stelios Haji-Ioannou, chairman of easyBus, described them as “misguided”. "EasyBus currently charges 50p per debit/credit card transaction compared with an approximate cost of 35p. This a storm in a teacup over 15p,” he said.

Which? argues that more than 700 travellers have been in touch in recent weeks to highlight credit card charges that surpass the 2% mark. To help ensure that your travel budget goes further, it is important to get the best deal on travel insurance for your needs.

Date Created: 09 October 2013

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