Help & Contact

Whether you have a simple query, would like to solve a problem, or just want to provide feedback, you’ll find many ways to contact us. Whether you contact us by telephone, email, live text chat or social media, we will help you resolve any queries quickly and efficiently, allowing you to get back to more important things — like booking your next trip!

How to Contact Us

Questor Insurance Services Limited
Third Floor
Riverside House
United Kingdom
ME14 1JH

Opening Hours: Mon - Fri 9AM - 6PM

Telephone: 0330 094 4330
International Telephone: +44 (0)333 323 0090
UK Call Centre: 0330 094 4330
Email Us:

*Please allow up to 2 working days for a response regarding an enquiry.

Please see our FAQ section, alternatively send us your enquiry
Your Name:
Email Address:
Your Enquiry:

Thank a member of the team

We pride ourselves on providing our clients with great customer service. If you have received exceptional service and would like to say thank you, all you have to do is tell us about your experience using the email link below and we'll do the rest.

If your experience with us did not meet your expectations, our Customer Resolution team would like to hear from you too. Please email and we will come back to you by next working day.
The Customer Resolution Team are also available by phone 0333 323 0093. Monday to Friday, 9am to 6pm.

If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on

We value your comments about our website. Please let us know what you think so that we can continue to improve it.

How to Find Us

View Larger Map

Office Tour


Facebook Twitter Pinterest LinkedIn Mail

Can't find what you're looking for?

Our UK call centre currently has no operators available to take your call click HERE to leave us a message.

0330 094 4330

(Calls to 03 numbers cost the same as calls to numbers starting 01 or 02)

Purchase with Confidence
SmartPay Logo
Accepted Cards