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Questor Insurance Travel Blog


Section: Car Hire


Petrol Prices Begin To Fall

Date Created: 22 December 2015 by Rakim Asher

In the past two weeks petrol prices have fallen below £1 a litre mark, this is a staggering amount compared to the petrol prices for the past four years.

Supermarkets usually offer the cheapest prices for petrol, with Asda offering petrol at just 99.74p a litre, while Morrison’s and Sainsbury’s have both set costs at 99.90p a litre, Tesco is also offering petrol at less than £1 litre with prices currently at 99.91p, according to the AA.

Drivers are now paying around 3.64p a litre less than they did this time last month, this means that there is a an average of £2 a tank saving to be had. Though prices at some stations are still above £1 mark with Murco charging drivers 107.76p a litre and BP, Total, Texaco and Esso all charging more than 106p a litre.

 

Petrol price comparison by brand (pence per litre)

  •          Asda, 99.74p
  •          BP, 106.48p
  •          Esso, 106.88p
  •          Jet, 104.93p
  •          Morrison’s, 99.90p
  •          Murco, 107.76p
  •          Sainsbury’s, 99.90p
  •          Shell, 105.67p
  •          Tesco, 99.91p
  •          Texaco, 106.05p
  •          Total, 106.69p

         The UK Average, 104.37p

 

Source

http://www.theaa.com/motoring_advice/fuel/ 

Don’t Drink and Drive This Christmas

Date Created: 18 December 2015 by Kim Coppins

With Christmas party’s happening and the festive season in full swing, many of us like to enjoy a tipple or two! However the risk of driving home or the day after a few drinks can have consequences enough to ruin more than just Christmas. Take a look below at information on how to stay safe during the festive season:

Do not Drink and DriveWhat is the drink drive limit?

Within the UK there are very strict rules regarding what is considered driving over the legal alcohol limit.

The below is classed as driving over the legal limit:

  • Having 35 or above micrograms of alcohol per 100 millilitres of breath
  • Having 80 Milligrammes of alcohol per 100 millilitres of blood
  • Having 107 or above Milligrammes of alchohol per 100 millitres of urine

* Please note these are the limits for England, Wales and Northern Ireland, These levels are different for Scotland.

Due to everyone being different, it is not possible to give an exact amount which everyone can consume and still be under the legal limit. It is advised in order to remain safely under the legal limit to avoid all alcoholic beverages when driving.

What happens if I am caught drink driving?

The penalty for driving over the legal limit can include a prison sentence, fines and a possible driving ban.

Charges for drink driving remain on your driving licence for 4-11 years, increase your insurance costs and are visible to employers of those who drive for work purposes.

Looking at hiring a car or van over the festive period? Make sure your excess is covered with a Questor Insurance vehicle hire excess insurance policy, for more information click here or call us today on 0333 323 0090.

Finally keep safe and make sure you have a fantastic festive season from all the team at Questor Insurance.

Sources:

https://www.gov.uk/government/publications/think-drink-driving/think-drink-driving
http://think.direct.gov.uk/drink-driving.html
https://www.gov.uk/government/news/think-don-t-drink-drive-this-christmas

 

Car Clubs – How do they work?

Date Created: 19 November 2015 by Elisa Overy

Car clubCar clubs are becoming ever increasingly popular with over 155,000 members in London alone!

It enables people to cut the costs that come with owning a car – MOT, servicing, tax, cleaning, parking permits, to name a few.

Car clubs give you access to a choice of cars or vans parked locally to you available at all hours of the day, every day of the year!

Most car clubs can be booked online or by phone, and do not need to be booked far in advance. They can be booked from as little as 30 minutes or for as long as a week or two.

They are also hassle free with no need to look for keys, you’ll have a membership card which will gain you access to the vehicle and the keys will be inside the glove box, you will also be given a pin for the immobiliser.

The majority of cars also have tracking devices installed to ensure you are charged accurately for the time and mileage you use the vehicle for. The vehicles also have a fuel card for you to use if you need to top it up (most car clubs ask you to leave it with a quarter of a tank ready for the next driver). Just be sure you do not return the vehicle back late, as you may incur a penalty fee, however you can sometimes extend your booking before your allocated time is up.

The car clubs usually cover you with fully comprehensive insurance, but you liable for an excess which can be anything from £100 - £1000. Click here for your free quote for car hire excess insurance which also covers car clubs!

Winter Driving Tips

Date Created: 16 November 2015 by Kim Coppins

Winter Driving tips

As the summer is coming to an end and the days are getting shorter, winter driving is once again upon us. Winter can pose many challenges for you and your car, even making you change the way you drive to adapt to the conditions. Take a look below at our top 10 tips for driving and looking after your car in the winter.

Top 10 Winter Driving Tips

  1. Check weather forecasts and road conditions before setting off on your journey, this is especially important for long trips
  2. Ensure all car lights are clean and working
  3. Guarantee visibility is at its maximum by filling up screen wash, cleaning windows and making sure window wipers are working
  4. When driving on snow or ice reduce your speed and avoid harsh breaking
  5. Fully charge your mobile phone before travelling
  6. Have winter tires fitted
  7. Give yourself an extra 15 minutes before setting off, to prepare the car and defrost any ice.
  8. If you are taking a long trip and the weather forecasts look threatening pack an emergency kit containing; blankets, first aid kit, torch, hazard warning triangle, de-icing equipment, extra clothing, water and food.
  9. Only travel if you have to during spells of bad weather
  10. Finally if you do break down or become stranded contact an emergency break down company.

Cover your personal motor excess this winter with a Questor Insurance motor excess reimbursement policy. Click here to find out more information or contact our friendly team on 0333 323 0090.

Why not share your winter tips by tweeting us @QuestorIns

Emission reduction on diesel vehicles - What is Adblue?

Date Created: 30 October 2015 by Elisa Overy

DeiselThe ins and outs of AdBlue;

Adblue is a high quality urea solution used to reduce emissions of oxides of nitrogen from the exhaust of UK diesel vehicles by converting harmful nitrogen oxide into harmless nitrogen and steam.

The new limits of the Euro 6 are slashed from the Euro 5 limit of 180 milligrammes per kilometre to just 80mg/km. It was implemented for all newly introduced models in September 2014 and all cars from September 2015.

Vehicles that require AdBlue will have warning lights to alert the driver that the diesel exhaust fluid reservoir will need refilling. Consumption of the fluid will vary according to the fuel consumption of the vehicle.

If you ignore repeat warnings that the tank level is low, eventually the car refuses to start. Normally the AdBlue will last more than the service interval where it will be topped up or flushed and replaced.

If a car is equipped with SCR technology it will have an AdBlue tank. The location of the tank varies across manufacturers and from model to model, but is often close to the diesel tank or in the boot, under the carpet, or in the engine compartment. It can usually be identified by a blue cover.

The systems aren’t usually required on small cars, as optimised combustion is sufficient to meet the European NOx limits on smaller models, so it is generally found only on larger cars, SUVs, and commercial vehicles.

Another way car manufacturers are meeting Euro6 emissions regulations is via a Lean NOx trap, which is maintenance-free and doesn’t require additives

The Lean NOx trap is fitted instead of the more usual oxidation catalyser and, in normal running, traps the NOx pollutant from the engine in its porous core.

When the engine is run in a rich burn mode, with just enough air for complete combustion, harmful NOx is converted to harmless nitrogen. The NOx trap is then regenerated and ready to start the process again.

I am sure you would have been made aware at the time of purchase if your car requires AdBlue, but if you are unsure contact your local car dealership to set your mind at rest.

If you are hiring a car, check there are no warning lights on the dashboard. Also check the tyres – if you get pulled over with bald tyres you will get 3 points per tyre as it is your responsibility as the driver, as soon as you drive the car from the rental company you are held liable.

Also if you are worried that making a claim on your car insurance would leave you out of pocket, Motor Excess Insurance can give you that peace of mind, click here for your free quote now!                                                                   

New Law on Car parking grace period

Date Created: 22 October 2015 by Elisa Overy

ParkingOften find yourself rushing around to make sure you’re not late back to the car in fear of getting a fine? Well this will be good news for you…

As of the 6th of March 2015 the Local Government and Communities Secretary Eric Pickles and Transport Secretary Patrick McLoughlin have approved the new law on a parking grace period to help local shops.

Drivers will have a 10 minute grace period when in a paid parking space or a free parking space both on-street and off-street in council owned car parks and similar. This will prevent fines for being just a few minutes late back.

They have also banned the use of CCTV “spy cars” for issuing automated fines except in no-parking areas around schools, bus stops bus lanes and red routes.

These changes came into force in April this year.

If you are worried that making a claim on your car insurance would leave you out of pocket, Motor Excess Insurance can give you that peace of mind, click here for your free quote now!

Smoking banned in cars

Date Created: 23 September 2015 by Kim Coppins

child in carDue to the Health Act 2006 it has been illegal to smoke in vehicles used for work purposes since 2007, the legislation covers hire cars, motorhomes, campervans, taxis’ and all other vehicles used for work.

As off the 1st October 2015 the legislation will be extended to cover vehicles containing minors. Lighting up in a vehicle with a child under the age of 18 inside will be a criminal offence, punishable by a fixed fine of £50. It is also important drivers share this information with their passengers as they will both be held responsible if a passenger lights up with a child present.

Exclusions

The regulation applies to all vehicles carrying minors both stationary and moving, with the below exceptions:

  • The regulation does not apply to E-cigarettes
  • Convertibles are excluded when their roofs are fully lowered
  • Campervans and motor homes which are not hired are excluded while stationary and being used as accommodation – the regulation still applies when they are being used on the road as a vehicle

Why is this happening?

Many countries around the world including Canada, United States and Australia already have the same regulations in place, with many other countries considering implementation of the changes. The main reason behind the changes are to help protect children from the harmful effects of second-hand smoke within closed areas. With the desired outcome of helping to decrease illnesses which are increased with second hand smoking such as asthma, cot death and respiratory diseases.

Hiring a car or van? Make sure you’re covered with a Questor Insurance car hire excess protection policy. Click here today for your quotation or contact us on 0333 323 0090 for more information.

Collision Damage Waiver or CDW… what does it really mean?

Date Created: 24 August 2015 by Elisa Overy

This is, as it is called, a waiver, not an insurance. It means the rental company has waived the right to charge the renter for valid damages to the vehicle. So basically, it’s like a comprehensive insurance which covers the full cost of the car if the car was to be written off. You may find it is included in your rental agreement but it also may not be…so make sure you check!

Most companies in Europe tend to include CDW in the rental agreement, the places that usually don’t include CDW are the USA and Canada.

CDW is often an extra that you can include or opt out of in your agreement, or if it is inclusive of the agreement you may find it comes with a high excess with the option to pay extra to bring the excess down.

Car rentals CDW often has exclusions such as tyres, wheels, the underbody, roof and windscreen, so again check what is covered and what your excesses are!

Also check how much you are being charged for this…as some rental companies charge high daily rates for CDW but of course fail to tell you that you could just as easily purchase CDW along with your car hire excess insurance for a much smaller amount!

One thing is for sure….make sure you are covered!

Car hire Insurance

What your car colour says about you!

Date Created: 06 July 2015 by Kim Coppins

Colourful car

Ever wondered what the car you drive says about you? The colours of cars are known to influence our mood, evoke feelings and effect the way others on the road feel about us. Take a look below to find out what your car colour could be saying about you!

Black - Drivers of a black car are often conservative and hold authority, think of the image given by the FBI or a secret agent. These drivers have a love for elegance and all things classic, you will often see their homes decorated in a minimalistic and sophisticated manor.  

Red - People who own a red car are often out going and have a high level of energy, it’s very rare to find them sitting down in one place for too long! They like speed and often drive a car with a powerful engine, frequently drivers of red cars like to be in control of most life situations including on the roads.

Blue - A driver of a blue car is often a great friend, they possess traits such as honesty, trust and loyalty. They are often calm and composed in most situations making them the go to person in the event of an emergency. Even with their calm and peaceful nature drivers of blue vehicles are often still confident and like a sense of authority.

Grey - Grey is a fairly neutral choice for a car colour, these drivers often don’t want to stand out and are very practical. A driver of a grey car is often very reliable and career driven, they love the feeling of stability and security.

Silver - Drivers of silver cars often like to show elegance and wealth, to them their car is very prestigious no matter of its age or model. These drivers love to look to the future and plan ahead, both in their life and driving style.

White - White is a neutral colour, however can say a lot about the driver. A driver of a white vehicle is often direct and has a love for everything to be clean and pristine. Within their everyday life they have a strong attention to detail, you will often find their home spotless and in an organised fashion.

Yellow - People who drive a yellow car are often fun and have a good sense of humour, they are full of confidence and don’t mind being centre of attention at a party or social gathering.

Green – Drivers of a green cars possess traits of being well balanced, trustworthy and traditional. Many drivers care about the environment and love getting close to nature, even if it’s just relaxing in the garden with a cup of tea.

Orange – People who own an orange car are unique and artistic, they are a happy people to be around and crave attention.Within their daily life they are trendy andkeep up to date with the latest styles and fashions.

Brown – A driver of a brown car is elegant yet down to earth, they find comfort in being outdoors making their ideal holiday camping with the family. They are honest and caring making them a worthy friend.

Purple – Purple is one of the rarer car colours, however can show strong personality traits. A driver of a purple car is often up to date with the latest fashion trends and can be self-assured. If you take a sneaky look in their boot you often will find a change of clothing or shoes, after all standing out and looking good is important!

Why not let us know if you think the colour car you drive accurately portrays you and your personality by tweeting us @QuestorIns

Relax this summer knowing your car excess is protected with our vehicle excess protection insurance. With rates starting from just £37.81 a year, our excess protection insurance will reimburse you any costly excess fess. For more information on our vehicle excess protection insurance click here or contact us on 0333 323 0090.

Sources:

http://www.today.com/home/what-does-your-car-color-say-about-you-1D80229892

http://www.whatcar.com/car-news/car-colour-means/1195493

Car Hire Jargon explained

Date Created: 27 October 2015 by Elisa Overy

Often when hiring a car or purchasing car hire / car hire excess insurance it can become quite confusing with all the different abbreviations they use. Here’s a list of the most common ones and an explanation of what it means to help you out…

 

car hireCDW – Collision Damage Waiver – insures the vehicle against damage; however don’t assume this will cover everything. Normally, this excludes damage to windows, tyres, undercarriage and roof. You’ll normally be left liable for an ‘excess’ otherwise known as a ‘deductible’.

LDW – Loss Damage Waiver – effectively the same as Collision Damage Waiver. Normally this includes theft protection.

SCDW – Super Collision Damage Waiver – damage excess cover which either removes or reduces your liability for any excess.

TP – Theft Protection – insures the vehicle in the event of theft. Be aware, an excess may apply.

PAI – Personal Accident Insurance – passenger insurance for injury or death.

ALI – Additional Liability Insurance – an optional insurance to protect authorised drivers if they injure someone or damage someone else’s property.

PEP/PEC: Personal Effects Protection/Coverage insures the personal belongings of the renter and the immediate family members who are travelling with the renter.

SLI/EP: The Supplemental Liability Insurance / Extended Protection option covers the renter's liability to third parties, resulting from an automobile accident in a rental vehicle to a specified maximum value for each occurrence.

CWP - By taking out cancellation waiver protection at the time of booking, a cancellation charge is not payable should you choose to cancel your booking prior to the collection date.

IDP - An International Driving Licence, or IDP, allows you to drive a private motor vehicle abroad when accompanied by a valid UK driving licence.

Out of Hours - In most locations flights will be met and cars supplied outside of normal working hours. However, at some locations there may be an additional charge for this service which is payable locally. Please note that in the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made.

LI - Much like your own vehicle insurance, Liability Insurance covers any claims that may be made by a third party as a result of an accident whilst you are driving the hire car. Property damage and personal injury are included in this.

ERF - In Australia and New Zealand only, Excess Reduction Fee is a coverage plan that helps reduce the cost of excess damage to the car during your car rental. Terms depend on the vehicle category and the age of the driver. Similar to Loss Damage Waiver (LDW) in the U.S.

IPT - A tax on general insurance premiums, including premiums for car insurance. The tax is included in the price of your car insurance premium.

If you are hiring a car, don’t forget your car hire excess insurance, click here for your free quote

Changes to the UK Driving Licence

Date Created: 15 May 2015 by Kim Coppins

Driving LicenceThe UK introduced its first driving licence in 1903 along with the Motor Car Act, since its introduction there have been many changes to the driving licence and to the ways of which they can be acquired. When driving licences were first introduced the applicant undertook a registration process without completing any practical test. Practical tests were later introduced in 1934 and since have changed dramatically to ensure road users are skilled for the current roads and increase in traffic.

As of June 8th 2015 another big change is happening to the UK driving licence. All paper counterparts to the photographic driving licence card which were issued after 1998 will no longer be valid, it is important to note that all paper driving licences issued before 1998 are still valid and must not be destroyed.

Why is this happening?

The paper counterpart to the driving licence was initially issued to display information which could not fit on the photographic driving licence card, this information includes penalty points, driving convictions and details of what vehicle categories you are authorised to drive. The underlying reason for the new change to the paper counterpart is the government wanting to remove unnecessary paperwork for drivers, as well as simplifying their services. All data that was once on the paper counterpart will still be accessible on the DVLA website https://www.gov.uk/view-driving-licence or by contacting them directly.

What this means for drivers

  • Future new driving licences will not be issued with a paper counter part
  • Drivers who have paper counterparts issued after 1998 need to destroy their paper counterpart after June the 8th 2015 (we advise using an electronic cross shredder to minimise risk of identity theft)
  • You will no longer have to pay for a replacement if your paper driving licence is lost or damaged
  • If you update your name or address on your driving licence you will only be issued a new photo card.
  • To find out the information which was once printed on the paper counterpart you will need to visit the DVLA website or contact the DVLA by phone or post.

Going away this summer and want to know how this will affect your car hire?

If you’re going away this summer and are thinking of hiring a vehicle, you will no longer have to produce your paper counterpart to the vehicle hire company. The new process will require you to log on to a new website which will be launching prior to the date of the change. When on the website you will be able to share your driving licence information with another party by providing access using a special code or by printing a summary page of the content. It is important to remember that the code provided is single use only and expires within 3 days, we recommend setting up a calendar reminder three days before it is required so you can relax about your holiday.

Don’t forget to protect your main motor insurance excess with our handy excess protection insurance policy, for more information click here or contact us on 0333 323 0090.

Tweet us your thoughts to the new driving license changes to @QuestorIns #drivinglicencechange

Top 10 Satnav travel tips

Date Created: 20 March 2015 by Kim Coppins

Sat NavWhile on your holiday abroad a satnav can be the most useful device you own, allowing you to enjoy your holiday as you navigate the unknown roads to your desired destination. At Questor Insurance we have put together some handy hints and tips on getting the most out of your satnav!

  • Before leaving home update your satnav with the latest map available for your holiday destination.

  • Do not completely rely on a satnav when navigating to your desired destination, it is important to concentrate fully on the roads as they may have changed since the satnav maps where updated (even the newest maps may be slightly different).

  • Before traveling, programme in the postcode of your hotel or a nearby destination so you don’t get lost when traveling back to your accommodation.

  • Do not allow yourself to become distracted by the satnav! The best way to decrease distractions while using a satnav is by reducing other noises such as the radio and use both the screen and sound when navigating.

  • It is important to remember it is illegal to use a satnav to detect speed cameras in all European countries except in the UK and Hungary. If caught using a satnav to detect speed camera’s you may be issued with an on the spot fine.

  • Ensure the destination is spelt correctly in the satnav, its amazing how one letter can make an impact to your arrival destination.

  • Take care when using a mobile phone as a navigation device while abroad. Depending on your mobile network provider data charges may be significantly increased, creating expensive bills for what you may have thought was inside your tariff allowance.

  • For peace of mind always carry an atlas in the car when traveling abroad in case the roads have changed or your satnav fails.

  • Remove the satnav from the vehicle and clean any suction marks on the window screen to reduce the risk of theft.

  • Finally never save your home address in a satnav. In the event of theft of the satnav it is likely the criminal may have access to other possessions such as house or vehicle keys.

We would love to hear your satnav stories tweet us at @QuestorIns or drop us a comment on Facebook, in the meantime happy navigating.

Best Travelling Apps

Date Created: 27 October 2016 by Kim Coppins

GadgetThe advances in technology have made travelling much easier and help to reduce those stressful elements. One of the greatest advances, is the development of smart-phones, these day’s smart-phones are often affordable and always within hands reach. There are number of smart-phone apps available on the market to help reduce travel stressors and find ways to enhance your travels. Take a look below at some of our top apps to download to help enhance your travels.

App in the Air

App in the Air is your own little personal flight assistant in your pocket. The App gives you great updates about your flight, information on your flight status, waiting times and even airport tips. The app is available to download for both Apple and Android users, with a free or premium version.

Cities Talking

Cities Talking is a great app if you are fairly new to a destination or visiting it for the first time. The app provides a selection of walking guided tours for most European cities. Using your devices GPS, the app knows where you enabling you to travel the city without Wi-Fi or a data connection!

Expensify

Available to download from iTunes and the Google Play store, Expensify is a great app to help you keep track of all your expenses on the go. Using the app, you can cleverly scan all your receipts and summarise your spending at the end of any trip.

Gas Buddy

The perfect app for those of you who love to hire a car on your travels. With Gas Buddy you can take away the stress of having to find the next fuel stop in an unfamiliar area, the app can not only help you find where the next gas stop is, but can help you save money by finding the cheapest fuel.

Google Trips

Relatively new to the market and available for free on both Apple and Android devices, Google Trips is a great addition to any travellers pocket. Google Trips allows you to bundle reservations, find nearby attractions, customise itinerary’s and get recommendations based on your search history.

Stop Breath & Think

Travelling isn’t always stress free, that is why Stop Breath & Think is such a great travel companion. At Questor Insurance we love the personalisation of the app depending on your mood, recommending mediation to calming walks. If you decide this isn’t the meditation app for you, there are plenty of others to try many offering different features.

* When downloading mobile and tablet applications always ensure you download them from a reputable source designed for your device e.g. iTunes and Google Play.


Swear by a great app on each of your travels? Tell us which one by tweeting us @QuestorIns

Worry about your gadgets and the chance of expensive repair bills? At Questor Insurance we can cover all your gadgets under one policy, protecting them from theft, loss, accidental damage and liquid damage. Find out more about what gadgets we can cover by visiting our website or contacting us on 0333 323 0090

Questor Insurance Vehicle Hire Excess Policy is Now Underwritten by EUROP ASSISTANCE S.A

Date Created: 01 November 2016 by Kim Coppins

Policy





 



We are proud to announce that from the 1st November 2016 we are changing the underwriter for our vehicle hire excess policy to a World-Wide known Lloyds cover holder ‘EUROP ASSISTANCE S.A’. The decision to use EUROP ASSISTANCE S.A is part of a wider picture to improve our customer service and underwriting procedures, to ensure our company values are aligned across all elements of the service we provide.

Who are EUROP ASSISTANCE S.A?

Part of the Generali group EUROP ASSISANCE S.A are an international underwriter with 425,000 partners in 208 countries around the world. With 50 years of experience they have a culture of innovation while also incorporating the human touch across their points of contact. EUROP ASSISTANCE S.A has taken a revolutionary step to be the first international player to adopt a corporate social responsibly approach to their business, to enhance its company performance and ensure the business stays in line with its values.

What does this mean for you?

So what does changing underwriter mean for our loyal customers? In the event of a claim for vehicle hire excess policies purchased 1/11/2016 will be underwritten by EUROP ASSISTANCE S.A, any policies purchased prior 1/11/2016 will be underwritten by the underwriter specified within your policy document and certificate of Insurance. For all other policies please refer to your policy document for further information regarding your underwriter and how to make a claim

If you have any questions regarding the underwriter of your policy don’t hesitate to send us an email to assistance@questor-insurance.co.uk and a member of our team will happily be in touch.

Making Customer Service Better for You

Date Created: 26 July 2016 by Kim Coppins

At Questor Insurance we pride ourselves in providing outstanding customer service to all of our customers. That is why our latest investments are all about you, and helping to improve your experience from the moment you pick up the phone or visit our website.

This summer Questor Insurance has made some great changes with you, our loyal customers at the heart of our decisions. After careful consideration and some great customer feedback, we decided to rebrand and launch a new website which boasts usability and a flawless design. With great pleasure we can also reveal that we have invested over £40,000 in a sophisticated new telephone system which aims to ensure your customer service is even more seamless.

CustomerBenefits of the new Phone System

  • One of the key benefits of the new phone system is being able to direct your call to the member of staff who is best for your enquiry
  • Allows our staff to easily check the availably of other specialist staff and managers
  • It helps to free up more of our customer service staff time so they have more time for you
  • Help to increase staff efficiency and performance
  • Enhance staff efficiency by allowing call center staff to respond promptly and arrange timely call backs

Training
All Questor Insurance employees undertake extensive training to ensure they have up to date knowledge of our products, systems and the insurance industry. Understanding that great employees give great service, each member of our customer service team are undertaking a mixture of customer service related qualifications and training courses.

Our latest motivation has been to train every employee on the new telephone system allowing them to use the system to its full potential, making sure your customer experience is flawless from the moment you connect with us, to the moment you finish your phone call.

Children’s Car Seats

Date Created: 05 July 2016 by Kim Coppins

TravelSince 2016 there have been various laws reinforcing the use of car seats to protect children. The first law introduced required all children under the age of 12 or below the height of 135cm to use a safety child car seat, it is important to remember that drivers can be fined for using incorrect restraints. From December 2016 the rules for child car seats could be changed again, take a look below for information on the current rules and the changes.

December 2016 Changes

The new regulations will come in to effect in December 2016, however will only apply to any new products on the market.

  • The regulation will require children to use a child booster seat until they are 12 years of age or 135cm in height.
  • Backless booster seats should not be used by children under 125 cm and weigh less than 22kg.

Current Legislation:

  • The regulation will require children to use a child booster seat until they are 12 years of age or 135cm in height.
  • For babies weighing 0kg to 9kg a lie-flat baby carrier, rear-facing baby carrier, or rear-facing baby seat should be used.
  • For babies weighing 0kg to 13kg a rear-facing baby carrier or rear-facing baby seat should be used.
  • For all children weighing 9kg to 18kg a Rear- or forward-facing baby seat using a harness or safety shield should be used.
  • For all children aged 15kg to 36kg a rear- or forward-facing child seat using a seat belt, harness or safety shield should be used.

For more information on current child car seat legislation don’t forget to visit the government website.

Choosing the right car seat

Choosing the right car seat can be almost as tricky as fitting it correctly! Take a look below for some tips on choosing the right child seat:

  • Ensure the seat is suitable for your child’s height and weight.
  • Ensure the booster seat conforms to the United Nations Standard by looking for the ‘E’ mark on the seat.
  • Make sure the seat is suitable for both your child and car, some retailers will let to try before your buy.
  • Purchase from a retailer who has staff who are trained on both selecting and fitting the right child seat.
  • Do not buy a second hand child seat as you do not know its history, if it has been involved in an accident or if it is designed to current standards.

Have any great tips on choosing the best child car seat? Don’t forget to tweet them to @QuestorIns

Hiring a car for your family travels? Protect yourself from costly excess fees with a Questor Insurance car hire excess protection insurance. Click here to find out more information or contact us on 0333 323 0090

https://www.gov.uk/child-car-seats-the-rules/using-a-child-car-seat-or-booster-seat
http://www.childcarseats.org.uk/choosing-using/

http://www.which.co.uk/news/2016/04/new-booster-seats-ban-439787/

Should I use a dash camera?

Date Created: 05 April 2016 by Kim Coppins

trafficWe have all been there watching that driver in front or behind, wishing we could record them for our own security or just to show someone else. That is why dash cameras are the latest car accessory which are taking the roads by storm. Take a look below to find out more about dash cameras and how they may affect you.  

What is a dash camera?

Every day we are all caught on camera, whether it be walking down the high street, in a shop, a security camera or even while driving on the roads. People are turning to cameras for all sorts of situation and reasons.

Dash cameras are small cameras which can be placed on the dashboard of the car or stuck to the window screen to record your driving and other drivers on the road. There are a range of dash cameras on the market to choose from, all with the main function of recording the road and saving the footage in case you need it.

Pros of using a dash camera:

There are many reasons for drivers to install a dash camera in their car. However the main reasons are for self-protection and visual proof of a situation. Take a look below at some of the advantages of using a dash camera:

  • They are legal to use in the UK

  • They give the driver a sense of security

  • They can be used in a court of law

  • The footage can be used by insurance companies to help settle a claim

  • You can even use the camera for entertainment purposes, such as using the footage to create a montage of your drives or favourite scenery

  • A dash camera can be used to review the driving of a new or learner driver

  • They are low in price, starting from as little as £30, meaning there is one for all types of budgets

Cons of using a dash camera:

There are very few cons of using a dash camera, however there are a few you should be aware of:

  • Ensure you are not breaking the law by affecting your visibility with the camera

  • In some countries it is illegal to record someone without their permission, always check the laws before using a dash camera in a new country

Fed up of costly excess fees on your personal motor insurance? Why not save money and protect your motor insurance excess with a Questor Insurance Private Motor Excess Insurance. We will reimburse your excess fees should the worse happen, so you aren’t left out of pocket on your travels! Click here to find out more about our Private Motor Excess Insurance or speak to a member of the team on 0333 323 0090

Things to do at Los Angeles Airport

Date Created: 08 September 2016 by Kim Coppins

PassportConsidering Los Angeles for your next holiday? If you have some free time or your flight is delayed, there is plenty to do at the airport. Take a look below for some of the top ways to spend your time at Los Angeles Airport:

Flight Path Learning Centre

Visit the Flight Path Learning Center and museum to gain an insight to aviation history. The center exhibits galleries of aviation throughout the years, giving a contemporary perspective. The Flight Path Learning Center was originally opened in celebration of Los Angeles Airport 75th Anniversary. Admission is free so make sure you take a visit while you’re in the airport.

Grab a bite to eat

Hungry and looking for a bite to eat? There are plenty of options for eating at the airport no matter your requirements. Why not have a traditional Californian burger at 8oz. Burger Bar, a succulent steak at Border Grill Truck or B Grill by BOA Steak House or tuck in to a tasty pizza at 800 Degree Pizza.

If you don’t fancy a large meal and just want a drink or something light to snack on there are plenty of tea and coffee shops around the airport.

Pick up some duty free or head to the shops

Los Angeles Airport is great for picking up some duty free items and for some much required retail therapy. Los Angeles airport has some great duty free stores to explore and splash out in including; Gucci Duty Free, Burberry Duty Free, Beauty and Spirits Duty Free and Fashion and Watches Duty Free.

For shopping and purchasing gifts you are truly spoilt for choice within Los Angeles Airport. With a great range of large and high-end brands you will need hours to get round all of the shops. Just a few of the shops on offer include; Victoria Secrets, Sunglasses Hut, See’s Candles, Porshe Design, Rip curl, Mac Cosmetics, Hugo Boss and Harley Davidson store.

Pick up a Rental Car

There are plenty of car rental companies to hire your holiday car from within Los Angeles Airport, take a look below for the full list of car rental firms within the airport:

  • Advantage Rent-A-Car
  • Alamo Rent-A-Car
  • Avis Rent-A-Car
  • Budget Rent A Car
  • Dollar Rent-A-Car
  • Fox Rent-A-Car
  • Hertz Rent-A-Car
  • National Car Rental
  • Payless Rent A Car
  • Thrifty Rent A Car

 

Hiring a car on your travels can really open up a whole host of opportunities and travelling experiences. There is nothing better than being in complete control of your holiday, so you can travel to where you want at the times you want. Don’t forget when hiring a car, you are often liable for an excess if you have an accident or cause any damage to the hire car. With a Questor Insurance car hire excess policy we will reimburse your excess in the unfortunate event of an accident or damage to the hire car. For more information on car hire excess insurance click here or contact us today on 0333 323 0090.

Sources:

http://www.lawa.org

Uninsured Travellers Wasting Time

Date Created: 01 June 2016 by Rakim A Dixon

The FCO (Foreign & Commonwealth Office) has released details of the ten oddest calls it has received in the past year, mainly coming from British expatriates or travellers. These include a caller asking for assistance obtaining illegal employment in Singapore, a home sick expatriate asking where they might find some English bacon, a mother asking for contact details of a young British YouTube star because her son was a fan of his videos, a man planning on moving to Spain who was concerned that he might see nudists walking the streets.

 

“our staff are a helpful bunch and do an amazing job helping out brits in trouble around the world” as stated by FCO Minister James Duddridge, “but it is important that people remember they are there to help with genuine emergencies and not as an alternative to directory enquiries. Every minute they spend handling a call requesting advice on butlers or nudists is time taken away from dealing with life and death cases, so I urge the public to think before picking up the phone.”

 

Over the past 12 months, the FCO has replaced nearly 40k misplaced travel documents, came to the aid of 4,770 British Travellers who had been arrested abroad, helped 3,250 Britons who had needed to stay in hospital and rendered assistance to the relatives of 3,670 Britons who had passed away while abroad.

 

The FCO has also revealed that they have joined forces with comparison site Gocompare in an attempt to raise awareness of the importance of adequate travel insurance coverage, with a main focus on the need for cancellation cover.

 

If you are heading out on holiday this year then don’t forget to take out a travel insurance policy, here at questor we offer a great travel insurance policy, take a look - https://www.questor-insurance.co.uk/standard-travel-insurance.aspx 

Top Driving Phone Apps

Date Created: 22 April 2016 by Kim Coppins

GadgetAt Questor Insurance we know there are hundreds of travel apps available to download, many of which can help to enhance your journey. Whether it be to enhance your driving or take control of your tunes we know finding the right apps can be time consuming. To save you some time we have put together a list of some of our favourite driving apps which you can download on your mobile or tablet.

Trapster

Trapster is a great app to alert you of speed limits and cameras on roads you are not used to driving on. The app also lets you know the approximate speed you are currently travelling at so you can adjust your speed accordingly. When using this app it is important to check the laws of the country you are driving in, as some countries have laws surrounding the use of speed alerting gadgets.

Spotify

Have plenty of mobile data? Download Spotify so you can listen to a wide range of music while you are on the road. You can create your own playlists and even listen to tracks which your friends are listening to. This way you will never have to listen to the same CD again!

Google Maps

The Google Maps application is great for travelling and navigating around areas you are less familiar with. The application even has a feature where it can navigate you to your desired destination you like a Sat Nav does, using both voice and images of the map

DriveSafe Mode

DriveSafe Mode stops unwanted distractions from your mobile phone while you are driving. Once the application has been started it prevents the user from texting, emailing and other distracting activities.

There are many similar applications on the market which can help to keep you safe by reducing distractions while you’re driving.

AppyParking

AppyParking allows drivers to never have to worry about finding a car park again, as AppyParking shows you all your local paid for parking options. The app also has the added feature of letting you know where the cheapest fuel stations are located.

Android Auto

This is the convenient navigation app which now has maps available for 19 countries. The app itself has been designed with road safety in mind, reducing driving distractions by having steering wheel integration, voice activation, voice navigation and live traffic information and updates.

Top tip: When downloading applications to your mobile or tablet device always ensure you download them from a reliable source, such as the Apple Store or Google Play Store. It is also important to remember to use applications responsibly and in a legal manor.

Hiring a car on your next break? Make sure you’re not inconvenienced with high excess fees on your travels with a Questor Insurance Car Hire Excess policy. Questor Insurance car hire policy also covers the tyres, window screen, underbody, towing and cover for loss of use as standard. For more information or a quick quotation click here or contact a member of the team on 0333 323 0090.

 

Know of any other great apps perfect for your travels? We would love to hear them, don’t forget to share them by tweeting us @QuestorIns

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