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Questor Insurance Travel Blog


Making Customer Service Better for You

At Questor Insurance we pride ourselves in providing outstanding customer service to all of our customers. That is why our latest investments are all about you, and helping to improve your experience from the moment you pick up the phone or visit our website.

This summer Questor Insurance has made some great changes with you, our loyal customers at the heart of our decisions. After careful consideration and some great customer feedback, we decided to rebrand and launch a new website which boasts usability and a flawless design. With great pleasure we can also reveal that we have invested over £40,000 in a sophisticated new telephone system which aims to ensure your customer service is even more seamless.

CustomerBenefits of the new Phone System

  • One of the key benefits of the new phone system is being able to direct your call to the member of staff who is best for your enquiry
  • Allows our staff to easily check the availably of other specialist staff and managers
  • It helps to free up more of our customer service staff time so they have more time for you
  • Help to increase staff efficiency and performance
  • Enhance staff efficiency by allowing call center staff to respond promptly and arrange timely call backs

Training
All Questor Insurance employees undertake extensive training to ensure they have up to date knowledge of our products, systems and the insurance industry. Understanding that great employees give great service, each member of our customer service team are undertaking a mixture of customer service related qualifications and training courses.

Our latest motivation has been to train every employee on the new telephone system allowing them to use the system to its full potential, making sure your customer experience is flawless from the moment you connect with us, to the moment you finish your phone call.

Date Created: 26 July 2016 by Kim Coppins

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